I completed & submitted my state & fed returns. Federal Tax was free. I paid for the state return & the extra $6.99 for the DELUXE edition. With that, I could use the ONLINE CHAT & file amended returns features. I only used online chat once - that was when I first filed.
The ability to navigate through the site was poor & confusing thus requiring the need for assistance.
I finished entering the information & I thought my filing was complete. Tax Hawk said I should be receiving an email if the returns were accepted by the state & IRS. They were and I received those confirmations.
Yesterday I tried to file an amended return. When I went to my Tax Return, I got only one option: Continue filing my return.
Confusion again! I went to the Online Chat feature & although I have a receipt showing I paid for the Deluxe, I couldn't use that feature without paying. It didn't recognize that I had paid and had already completed my returns.
I could only use Support via email. Response could be up to 24 hrs. There was no phone number to call in order to speak with a live person. Everything had... (Read the full review)