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Tax Hawk Reviews

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Editor's Overall Rating:
Average User Rating:
(based on 1 review)

Category: US Online Tax Filing Services
Website: http://www.taxhawk.com

Editor's Review Costs & Features User Reviews
Average User Rating:
(1.0 Stars) based on 1 reviews

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PAGE 1: Displaying Reviews 1 - 1 of 1
What a pain!!!
27 April 2020
Reviewer: Cmitchell from Tucson, AZ

15 of 30 people found this review helpful

I completed & submitted my state & fed returns. Federal Tax was free. I paid for the state return & the extra $6.99 for the DELUXE edition. With that, I could use the ONLINE CHAT & file amended returns features. I only used online chat once - that was when I first filed.

The ability to navigate through the site was poor & confusing thus requiring the need for assistance.
I finished entering the information & I thought my filing was complete. Tax Hawk said I should be receiving an email if the returns were accepted by the state & IRS. They were and I received those confirmations.

Yesterday I tried to file an amended return. When I went to my Tax Return, I got only one option: Continue filing my return.
Confusion again! I went to the Online Chat feature & although I have a receipt showing I paid for the Deluxe, I couldn't use that feature without paying. It didn't recognize that I had paid and had already completed my returns.

I could only use Support via email. Response could be up to 24 hrs. There was no phone number to call in order to speak with a live person. Everything had... (Read the full review)

In summary, I would not recommend Tax Hawk to a friend.

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