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We have awarded H&R Block our prestigious Gold Award in this category, having reviewed 18 US Online Tax Filing Services. Read our review below to find out why...
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We combed the World Wide Web to find some of the best online tax filing services available in the USA. Our Number One Choice Award went to HRBlock.com. In addition to offering excellent Online Tax Filing Services in the USA, it is also quite unusual in offering excellent 'in person' Tax Filing Services in the USA, should you find that you need them.
Despite the government's best efforts simplify the process, the fact is that filing your taxes can still be a confusing and stressful process. From waitresses to hardware store owners to directors of multinational companies, most of us need a bit of help in filing our taxes, particularly if we’re new to the whole system. So if you're worried about filing your taxes on your own, why not get some help from an online tax filing service like HRBlock. Properly filed tax returns could save you money, or at the very least, could save you a lot of stress and hassle.
HRBlock.com's free service is a good option for very basic tax returns, allowing you to prepare, print or e-file your tax returns free of charge. You are also allowed to access a live advice session using chat or email. Although this is a one-off advice session you’ll be hard pressed to find many sites that offer free support via live chat to its non-paying users, so take advantage of their generosity! According to its 1500+ customer reviews, the free package offers a great service (they give it 4.5 out of 5 stars).
H&R Block also offers “worry free” audit support and representation to all of its users, though the site clearly states that they do not provide reimbursement of taxes, penalties or interest by taxing authorities.
So what can you expect if you sign up for one of H&R Block's fee-paying services? Well, upgrading your account from the free version opens up a much wider range of tax filing options and a number of extra features worth considering, including the ability to import returns from the last year, a more substantial system of guidance to help you through your returns, support on how to maximise a variety of tax returns and refunds, and extra assistance from tax professionals.
Most people will probably choose to file their taxes electronically, but if you decide that you want to do it ‘in person’ you can locate one of many H&R Block offices all over the US, to help you do so. This is an extra touch that you won’t find on other tax filing sites, and the personal approach is certainly helpful if you need advice on how to best go forward.
If you dig a little deeper you will see that their prices are actually on a par with many other sites which offer fewer (and less capable) services.
HRBlock.com also offers a range of software packages for use in the home and office, which are aimed at people with simple tax situations, home owners and investors, self-employed individuals and those who are property owners (and rent out their property), or small business owners.
These software packages are also reviewed by customers, which is a great way to see whether or not they are worth the price. You might suspect that the site simply posts the ‘good’ reviews, but this isn’t the case as you are able to read all reviews and not every service or software package receives great reviews. The “Premium & Business” software package, for example, has less than a 3 out of 5 stars rating, based on 49 customer reviews. Although this might dissuade you from using that particular software package, it also shows that you’re receiving honest feedback on the services on offer, and that H&R Block aren’t afraid of letting you know what real people think, which gives more reassurance if you decide to purchase software or services with high customer ratings. Indeed most of the ratings are very positive, at around 4 out of 5 stars.
H&R Block’s prices may seem a little high at first glance, but if you dig a little deeper you will see that their prices are actually on a par with many other sites which offer fewer (and less capable) services. Our “value for money” rating includes an analysis of the paid services on offer which, though competitive, aren’t ‘amazing value’ for people who are on a budget. If you are not strapped for cash then H&R Block's paid services are certainly worth considering as we think that they offer reasonable value for money.
The site is easy to join and navigate, with colorful and well organized labels and drop-down boxes in appropriate positions. You don’t often find yourself lost or not knowing where to look, which makes the whole process a lot smoother. There are a few adverts on the home page, attempting to recommend the site’s own credit card, which were a slight intrusion, but nothing major. A good number of the customer reviews also seem to suggest that the software is very easy to use, so even the most novice tax-filer shouldn’t have too many issues in using it effectively.
H&R Block offers a wide range of services and packages at a reasonable price. Its range of services and features is substantial enough to cater for most personal and small business tax filing needs, and its free service (including free personal support) is a great addition if you’re on a tight budget. Whether you’re a waitress, a hardware store owner or the director of a multinational, HRBlock.com could be the site for you.
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